Refund policy
All Sales Final Policy
Thank you for shopping with us. We want to ensure a satisfying shopping experience for our customers. Please review our All Sales Final Policy regarding merchandise shipped through our online store:
1. Returns and Exchanges:
- All sales are final. We do not accept returns or exchanges for items purchased through our online store unless the product received is defective or damaged upon arrival.
- In the case of a defective or damaged product, please contact our customer service within 7 days of receiving the merchandise to initiate the return process.
2. Eligibility for Return:
- To be eligible for a return or exchange due to damage or defect, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Proof of Purchase:
- To complete your return, we require a receipt or proof of purchase. Please have your order number and purchase details available when contacting our customer service.
4. Non-Returnable Items:
- Certain items are not eligible for return or exchange, including All hand assembled, couture,personalized/customized items, etc.
- For any further questions regarding our All Sales Final Policy or to initiate a return due to a defective or damaged product, please contact our customer service team.
6. Changes to the Policy:
- Lightning games reserves the right to modify or update this All Sales Final Policy at any time without prior notice. Please review this policy periodically for any changes.
Note: This policy applies specifically to online purchases made through our website. Purchases made through other retailers or channels may have different return policies.